Feedback & Complaints

Complaints Procedure

If you have a complaint, concern or compliment about the service you have received from the Doctors or staff, please let us know. We operate a complaints procedure which complies with the NHS system for dealing with complaints.

In the first instance please ask at reception for a Complaints Form or ask to speak to our Practice Manager (Susan Gillan) or Operations Manager (Karen Joseph) either in person at Cove Bay Health Centre or by telephoning 0345 337 1170. You can also email the practice on

The practice invites compliments as well as complaints.