The practice invites compliments as well as complaints.

FEEDBACK FORM

We welcome comments and suggestions as to how we can improve our service to you. Please ask for a Feedback Form at reception if you have ideas about how we can improve. Our aim is to give the highest possible standard of service so again we want to hear from you if problems do occur so that we can try to deal with them swiftly and learn from them. You can also email the practice on gram.kincorthadministrator@nhs.scot

COMPLAINTS PROCEDURE

If you have a complaint, concern or compliment about the service you have received from the Doctors or staff, please let us know. We operate a complaints procedure which complies with the NHS system for dealing with complaints 

In the first instance please ask at reception for a Complaints Form or ask to speak to our Practice Manager (Susan Gillan) or Operations Manager (Karen Joseph) either in person at Cove Bay Health Centre or by telephoning 0345 337 1170. You can also email the practice on gram.kincorthadministrator@nhs.scot