GDPR Information Leaflet for patients
Privacy Notice May 2019
Every member of the practice team is required to sign a confidentiality agreement, which means they may not divulge information relating to patients to anyone other than medical, nursing or other professional staff who are concerned directly with the care, diagnosis and/or treatment of the patient or other authorised persons.
Kincorth Medical Centre is registered under, and complies with, the Data Protection Act 1998 and The Freedom of Information Act (Scotland) 2002. You have the right under the Data Protection Act to know what information is kept about you and how it is used. You can apply to see that information, including your medical records, whether manual or automated. For further details, ask for an application form at reception or contact the Business Manager. There is a charge for this service.
Health Data Collection & Health Observatory - The staff at this practice record information about you and your health so that you can receive the right care and treatment. We need to record this information, together with the details of the care you receive, so that it is available ach time we see you.
The information recorded about you may also be used for reasons others than your personal care, for example, to help to protect the health of the general public, to plan for the future, to train staff and to carry out medical and other health research or studies.
Thus, we are involved in a health observatory based on anonymised patient information. The reasonable security measures and anonymisation processes are in place to comply with the relevant data protection regulations. If you would like to opt out of this data collection scheme, please let your doctor know and your records will not be collected for use for this Observatory, This will not affect your care in any way.
If anything to do with the Observatory or derivate research would require that your provide additional information about yourself, you will be contacted by your GP to see if you are willing to take part: you will not be identified in any published results.
You have a right of access tom your health records. If at any time you would like to know more, or have any concerns about how we use your information please ask to speak to Susan Gillan, Practice Manager or Karen Joseph, Office Manager on 0345 337 1170.
A list of published research using the THIN database is available on request - please contact Michelle Page on 020 7501 7540 or email firstname.lastname@example.org
Everyone working with or for the NHS has a legal duty to keep information about you confidential.
The Freedom of Information (Scotland) Act 2002 came into force on 1st January 2005 and enables any person requesting information from a public body to receive that information, subject to certain exemptions.
f you have a complaint or concern about the service you have received from the Doctors or staff, please let us know. We operate a complaints procedure which complies with the NHS system for dealing with complaints.
In the first instance please ask at reception for a complaints form or ask to speak to our Practice Manager (Susan Gillan) or Office Manager (Karen Joseph) either in person at Cove Bay Health Centre or by telephoning 0345 337 1170.
The practice also invites compliments and suggestions as well as complaints. Feedback forms are available at reception or download our form and hand it in to the practice - Feedback Form
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: email@example.comWrite: .Scottish Public Services Ombudsman, Bridgeside House, 99 McDonald Road, EDINBURGH, EH7 4NS
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
In particular, PALS will:
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.
This charter was produced following consultations with staff and patients of the Kincorth and Cove Medical Centres in 2002 and reviewed in 2006.
Cove Bay & Kincorth Medical Centre Guide to information available through the Scottish Information Commissioner’s Model Publication Scheme 2014
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