Kincorth Medical CentreTel: 0345 337 1170
Cove Bay Health Centre Tel: 0345 337 1170
GDPR Information Leaflet for patients
Privacy Notice May 2019
Every member of the practice team is required to sign a confidentiality agreement, which means they may not divulge information relating to patients to anyone other than medical, nursing or other professional staff who are concerned directly with the care, diagnosis and/or treatment of the patient or other authorised persons.
Kincorth Medical Centre is registered under, and complies with, the Data Protection Act 1998 and The Freedom of Information Act (Scotland) 2002. You have the right under the Data Protection Act to know what information is kept about you and how it is used. You can apply to see that information, including your medical records, whether manual or automated. For further details, ask for an application form at reception or contact the Business Manager. There is a charge for this service.
As part of our contribution and commitment to clinical care, we provide important data on diseases and treatments for research by third parties including academic, patient and commercial organisations. This is always anonymised. If you do not wish information from your notes to be used in this way, please let us know. Sometimes patients' records may also be checked by other healthcare professionals and NHS staff who are under the same strict duty of confidentiality as your usual primary care team members, including RCGP and NHS assessors.
The Freedom of Information (Scotland) Act 2002 came into force on 1st January 2005 and enables any person requesting information from a public body to receive that information, subject to certain exemptions.
f you have a complaint or concern about the service you have received from the Doctors or staff, please let us know. We operate a complaints procedure which complies with the NHS system for dealing with complaints.
In the first instance please ask at reception for a complaints form or ask to speak to our Practice Manager (Susan Gillan) or Office Manager (Karen Joseph) either in person at Cove Bay Health Centre or by telephoning 0345 337 1170.
The practice also invites compliments and suggestions as well as complaints. Feedback forms are available at reception or download our form and hand it in to the practice - Feedback Form
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: firstname.lastname@example.orgWrite: .Scottish Public Services Ombudsman, Bridgeside House, 99 McDonald Road, EDINBURGH, EH7 4NS
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
In particular, PALS will:
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.
This charter was produced following consultations with staff and patients of the Kincorth and Cove Medical Centres in 2002 and reviewed in 2006.
Cove Bay & Kincorth Medical Centre Guide to information available through the Scottish Information Commissioner’s Model Publication Scheme 2014
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