Comments & Suggestions
f you have a complaint or concern about the service you have received from the Doctors or staff, please let us know. We operate a complaints procedure which complies with the NHS system for dealing with complaints.
In the first instance please ask at reception for a complaints form or ask to speak to our Practice Manager (Susan Gillan) or Business Manager (Louise Dey) either in person at Cove Bay Health Centre or by telephoning 0345 337 1170.
The practice invites compliments as well as complaints. Comments cards are available at reception
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: .Scottish Public Services Ombudsman, Bridgeside House, 99 McDonald Road, EDINBURGH, EH7 4NS