An appointment system is in operation. Each appointment with the Doctor is 10 minutes. If you think you might need more time, please ask the receptionist to book you a double appointment. Some procedures may be better attended to by the Practice Nurse. REMEMBER TO REPORT TO RECEPTION WHEN YOU ARRIVE AT THE SURGERY!
Each Doctor has a small number of appointments which can be booked only on the same day.
This is to ensure that there are always some available appointments for patients requiring urgent access to a GP. If there are no appointments left for the day and you feel it is an urgent matter, please inform the receptionist of this fact and they can then take some details and ask the Duty Doctor to call you back.
If you have not been seen at the surgery for over three years (or one year if 75 years or over) you can request a health check with one of our Practice Nurses if you wish. Please inform the receptionist that you require a health check when booking your appointment.
During the day there is always a team of relevant staff available at the surgery, to speak to patients on the telephone.
The Duty Team can assess the symptoms as described by the patient and can offer advice, a home visit as required or they can offer same-day emergency consultations if necessary.
It is important that you advise staff, your symptoms to ensure they pass you to the right person and so that we know the nature of your call.
If possible please try to telephone reception before 9:00am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
James Falconer, Community Chaplain currently comes to the practice on a Wednesday morning to offer an active listenining service. GPs will refer patients to him who they feel might benefit from sessions with him. James has a nursing and chaplaincy background and offers 2 x 50 minutes appointments per week for patients who require someone to talk to. Religion does not come into it unless the patient requests it and everything said is confidential - no information is fed back to the GP unless James suspects they are at risk/harm.
Patients who are more than 10 minutes late for their appointment will not be seen - see the Practice Policy on being Late for an Appointment (the policy can be found under Information from Cove Bay & Kincorth Medical Centres)
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