An appointment system is in operation. Each appointment with the Doctor is 10 minutes. If you think you might need more time, please ask the receptionist to book you a double appointment. Some procedures may be better attended to by the Practice Nurse. REMEMBER TO REPORT TO RECEPTION WHEN YOU ARRIVE AT THE SURGERY! Each Doctor has a small number of appointments which can be booked only on the same day.
This is to ensure that there are always some available appointments for patients requiring urgent access to a GP. If there are no appointments left for the day and you feel it is an urgent matter, please inform the receptionist of this fact and they can then take some details and ask the Duty Doctor to call you back.
If you have not been seen at the surgery for over three years (or one year if 75 years or over) you can request a health check with one of our Practice Nurses if you wish. Please inform the receptionist that you require a health check when booking your appointment.
During the day there is always a clinician available at the surgery to speak to patients on the telephone. The Doctor can assess the symptoms as described by the patient and can offer advice, or arrange an appointment or a home visit as required. They can offer same-day emergency consultations if necessary.
Community Chaplaincy Listening Service
James Falconer, Community Chaplain currently comes to the practice on a Wednesday morning to offer an active listenining service. GPs will refer patients to him who they feel might benefit from sessions with him. James has a nursing and chaplaincy background and offers 2 x 50 minutes appointments per week for patients who require someone to talk to. Religion does not come into it unless the patient requests it and everything said is confidential - no information is fed back to the GP unless James suspects they are at risk/harm.